When you’re creating a business site for yourself, or for a client, there is a page that might pop up and you might be left wondering how to create it just the way you want: to look professionally. That page is a Frequentely Asked Question page. My personal layout for this page is one where I can divide the questions in different sections, and where the questions are visible, but you’ll need to click them to open the answers. This layout keeps it easy for your visitors to find what they are searching for, but it can be difficult to create on WordPress if you’re doing it manually. Luckily for you, there are some plugins available that can handle this without a problem, and my favorite one is WordPress FAQ Manager. In today’s post I want to walk you through the set up, so you can use it on your own site too.
Once you have installed and activated the plugin, you’ll notice that there is a new section added to the sidebar in your wp-admin, called FAQs. When you open it, you’ll find that it has a few options and they all lead to having the perfect FAQ page for your site. Before I walk you through these options, I want to make sure you know what you’re working with here. As you know, WordPress has the ability to work with custom post types. When you start a new site, you already have two “custom post types” available: your posts and pages. Some themes will add one or more custom post types, and so will plugins. The WordPress FAQ Manager is a plugin that does exactly this. Every FAQ will be it’s own “post” in that custom post type. The good news? If you’re used to working with WordPress and adding posts and/or pages, adding your questions and answers won’t be difficult at all.
The first link in the FAQs section will lead to your existing FAQ posts. Now, since it’s a new install, this should be empty for you.
The second link is where you add your first question and answer. When you open it, you’ll see a familiar screen, as it’s very similar to the screen you see when adding or editing a post or page. Here however, you don’t use a subject or title, you put your question in that area, just like you want it to appear in your FAQ list. The content area will hold your answer. Instead of categories, you have FAQ topics. This will be empty at this time, but you can add the one that you want to list your first question under. We will be using the FAQ topics to divide our questions on our FAQ page in different sections, so make sure to think about how you want that page set up before creating topics. Same goes for tags. These can be used too to group your questions, so make sure to put some thoughs into them when adding them. Once you’re done you can click the publish button and you’ll have the first question available for future use. Repeat this for all the questions you want to add to your FAQ page.
The third and fourth link (FAQ Topics and FAQ Tags) work the same as categories and tags in the “regular” posts section. You can add and edit them as required.
The fifth link leads you to an area where you order your FAQs. Once you publish them on a page or post, the order they will appear in will be pulled from this area. It’s an easy drag and drop system, so very easy to change the order as required. When you publish them on your site somewhere, without dividing them in some way, they’ll all appear in the order you set here.
The sixth link is the one where you choose how you want your FAQ page to work. What H type will your FAQ title appear in, how fast does the answer collapse when clicked, if you plan to add them to an RSS feed, and a few other options. Play around with the options to see what you love best. Don’t forget to save your changes when you found what you like best.
The last link gives you the list of shortcodes that you can use to create a FAQ page (or post). Here you find the explanation on how you can create a page that has two or more sections, how to set how many questions you want to show before breaking to second page, or even how to show only one question (for example, when a question would be relevant on a different page or post then the FAQ page).
Thanks to the custom post type and the shortcodes, you’ll find it very easy to create the page you were looking for.
Have you ever had the need to create a FAQ page on your WordPress site? If so, did you use a plugin and did you like how it worked? I’d love to hear your experiences.